Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management.

Accurately define client issues and design effective solutions based on deep product knowledge.

Maintain exceptional communication skills to keep our world-class systems running.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills:

Must To Have Skills:Expertise in Service Desk Management.

Good To Have Skills:Knowledge of ITIL framework and related technologies.

Strong understanding of client issue resolution and product knowledge.

Experience in collaborating with cross-functional teams.

Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.QualificationBachelor Degree