Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :EMC Storage Area Network (SAN) Administration



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective communication between the client and the system/application.

Analyze client issues and design appropriate resolutions.

Implement quality assurance measures for system/application performance.

Stay updated on product knowledge and industry trends.
Professional & Technical Skills:

Must To Have Skills:Proficiency in EMC Storage Area Network (SAN) Administration.

Strong understanding of storage area network architecture.

Experience in configuring and troubleshooting EMC SAN solutions.

Knowledge of data migration and disaster recovery processes.

Hands-on experience in SAN performance tuning.
Additional Information:

The candidate should have a minimum of 5 years of experience in EMC Storage Area Network (SAN) Administration.

This position is based at our Coimbatore office.

A 15 years full-time education is required.

Qualifications

15 years full time education