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Infra Tech Support Practitioner

7-12 years

Bangalore / Bengaluru

Infra Tech Support Practitioner

Accenture

posted 13hr ago

Job Description






Project Role :
Infra Tech Support Practitioner




Project Role Description :
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Critical Incident Management



Good to have skills :
NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :
15 years full time education


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting.
Roles & Responsibilities:
  • Expected to be an SME
  • Collaborate and manage the team to perform
  • Responsible for team decisions
  • Engage with multiple teams and contribute on key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Ensure adherence to defined operating model and processes
  • Implement hardware/software support for server and network areas
  • Perform L1 and L2 troubleshooting
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Critical Incident Management
  • Strong problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work effectively in a team environment
  • Experience in ITIL framework implementation
    Additional Information:
  • The candidate should have a minimum of 7.5 years of experience in Critical Incident Management
  • This position is based at our Bengaluru office
  • A 15 years full time education is required



    Qualifications


    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    Accenture Benefits

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    Soft Skill Training +6 more
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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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