Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Incident Management



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services running on various platforms and implement technology at the operating system-level.

Troubleshoot and resolve L1 and L2/ basic and intermediate level issues.

Collaborate with team members to discuss and find solutions to work-related problems.

Assist in providing hardware/software support for server and network areas.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Incident Management.

Strong understanding of technical support and troubleshooting methodologies.

Experience in configuring services on various platforms.

Knowledge of operating systems and software solutions/vendors/brands.

Familiarity with hardware and software support for server and network areas.
Additional Information:

The candidate should have a minimum of 2 years of experience in Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.



Qualifications

15 years full time education