Order To Cash Operations Analyst

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do?
You will be part of the Order to Cash Team in the role of a Credit & Collection Analyst working from the designated work location. You are expected to comprehend the entire credit and collection process, resolve any queries raised by end customers, internal teams, or clients. Provide training or mentorship to new joiners and troubleshooting any process-related questions raised by fellow team members and being back up for your Team Lead.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.

What are we looking for?

Problem-solving skills

Process-orientation

Ability to manage multiple stakeholders

Ability to establish strong client relationship

Written and verbal communication

Commerce graduates with extensive experience in Credit & Collection Operations.

Possess outstanding problem-solving and interpersonal skills for effective customer interactions and dispute resolution. Demonstrate a rapid ability to learn and adapt to new systems.

Display exceptional written and verbal communication skills, particularly in handling escalations.

Willing to assume a leadership role in the absence of the team lead, and also provide support during daily huddles and reporting activities.

Adept with Tandem and PowerApps

Proficient in Power BI with hands-on experience

Creating Desk Top Procedures (DTPs)

Experienced in Virtually Transitioning the activities. Roles and Responsibilities:

Handling Escalations

Assessing Customer Credit

Collecting Overdue Payments

Reviewing Credit Holds

Resolving Disputes

Communicating with Customers

Managing Credit Risks

Generating Reports

Supporting Audit Processes

Participating in Daily Huddles

Achieving Quality Targets

Meeting Productivity Goals

Maintaining Average Handling Time

Continuing Learning through My Learnings

Being Open to Sharing Team Workload

Contributing Suggestions for Process Improvements

Acting as a backup to the Team Lead

Creating governance decks

Updating the daily dashboard

Facilitating governance callsQualificationAny Graduation