GN - SONG - C&S - Japan Bilingual - Manager

The Customer, Sales & Service Practice

Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:Customer Sales & Service


Areas of Work:Marketing, Sales & Service

Level:Analyst, Consultant, Manager, Senior Manager

| Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

| Years of Exp:Non Exec:2-6 Years (Analyst and Consultant) Exec:8+ Years (Manager and Senior Manager)

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice.

The Practice A Brief Sketch

The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following

Manage customer journeys across the lifecycle:Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions.

Manage solution design & execution: Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies

Monitor trends and analyze data to optimize solutions:Identify continuous process improvement opportunities

Develop business case for designed strategies

Bring your best skills forward to excel at the role:

Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights

Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams

Gather business requirements, design process & solution implementation: Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process

Communication and Presentation Skills to share the perfect pitch with key stakeholders

Client handling skills to develop, manage and deepen relationships with key stakeholders

Read about us.

Qualifications

Your experience counts!

Master of Business Administration / Post Graduate Diploma in Management

2-6 years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience

Language Requirement

JLPT N3 qualified or better

Will be able to hold business conversations with Japanese leadership and clients

Will be able to generate deliverables in Japanese

Exposure to analytical and data visualization tools

Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, Genesys, Amazon Connect, Microsoft Dynamics etc.

Working with middle to senior management levels within existing organization / client organizations