Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Accenture

Compare button icon Compare button icon Compare
3.9

based on 53.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

27590 Accenture Jobs

Operations Engineer

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 53.8k Reviews

2-7 years

Bangalore / Bengaluru

Operations Engineer

Accenture

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

Biotechnology Pharmacy Project Management Linux Administration Product Management Production Management

+ 12 more

Job Description




Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Service Analytics


Good to have skills :Reporting Analytics
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education
Technical Support Engineer ResponsibilitiesInclude:
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job briefWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clientsRequirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


    Qualifications
    15 years full time education

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Operations Engineer roles with real interview advice

    What people at Accenture are saying

    4.0
     Rating based on 1 Operations Engineer review

    Likes

    1))Team Support is good. 2)Nice working environment and always a scope to learn new things everyday. 3)Work-life balance is well.

    • Salary - Good
      +6 more
    Dislikes

    There is no such dislikes.

      Read 1 Operations Engineer review

      Operations Engineer salary at Accenture

      reported by 10 employees with 1-5 years exp.
      ₹3.5 L/yr - ₹10 L/yr
      23% more than the average Operations Engineer Salary in India
      View more details

      What Accenture employees are saying about work life

      based on 53.8k employees
      66%
      85%
      68%
      76%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Accenture Benefits

      Free Transport
      Cafeteria
      Work From Home
      Gymnasium
      Health Insurance
      Soft Skill Training +6 more
      View more benefits

      Compare Accenture with

      TCS

      3.7
      Compare

      Cognizant

      3.8
      Compare

      Capgemini

      3.8
      Compare

      Infosys

      3.7
      Compare

      Wipro

      3.7
      Compare

      Genpact

      3.9
      Compare

      LTIMindtree

      3.8
      Compare

      Deloitte

      3.8
      Compare

      IBM

      4.0
      Compare

      Nagarro

      4.0
      Compare

      Tech Mahindra

      3.5
      Compare

      Amazon

      4.1
      Compare

      Google

      4.4
      Compare

      PwC

      3.4
      Compare

      NTT Data Information Processing Services

      4.0
      Compare

      Mphasis

      3.4
      Compare

      Ernst & Young

      3.4
      Compare

      HCLTech

      3.5
      Compare

      JPMorgan Chase & Co.

      4.0
      Compare

      Optum

      4.0
      Compare

      Similar Jobs for you

      Application Technology at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-8 Yrs

      ₹ 5-10 LPA

      Commercial at Capgemini Technology Services India Limited

      Hyderabad / Secunderabad

      6-9 Yrs

      ₹ 8-11 LPA

      PRE Sales Engineer at Amadeus Software Labs India Pvt Ltd

      Bangalore / Bengaluru

      2-5 Yrs

      ₹ 10-15 LPA

      Professional at DEUTSCHE BANK AG

      Mumbai

      7-10 Yrs

      ₹ 9-12 LPA

      BID Manager at Movate Technologies

      Chennai

      3-5 Yrs

      ₹ 9-12 LPA

      Presales Consultant at SCMworx

      Mumbai, Chennai

      3-6 Yrs

      ₹ 5-8 LPA

      BID Manager at Capgemini Technology Services India Limited

      Bangalore / Bengaluru

      4-9 Yrs

      ₹ 9-11 LPA

      Sales Professional at Dreamsoft4u (P) Ltd.

      Jaipur

      2-5 Yrs

      ₹ 5-8 LPA

      PRE Sales Engineer at Proactive Data Systems Pvt Ltd

      Kolkata, Mumbai + 5

      4-8 Yrs

      ₹ 6-10 LPA

      Business Development Executive Intern at 3RI Technology India Pvt Ltd.

      Pune

      3-4 Yrs

      ₹ 2-5 LPA

      Accenture Bangalore / Bengaluru Office Location

      View all
      Bangalore / Bengaluru  (1)
      Bengaluru Office
      71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
      560052

      Operations Engineer

      2-7 Yrs

      Bangalore / Bengaluru

      2d ago·via naukri.com

      GN-CG&S-Intelligent Functions - Consultant

      1-6 Yrs

      Gurgaon / Gurugram, Bangalore / Bengaluru, Delhi/Ncr

      1d ago·via naukri.com

      Competitive & Market Intelligence Associate Manager

      4-8 Yrs

      Noida

      1d ago·via naukri.com

      Program & Project Management Associate Manager

      12-16 Yrs

      Mumbai, Pune, Bangalore / Bengaluru

      1d ago·via naukri.com

      S&CGN- Tech Strategy & Advisory-Enterprise Architecture- CP&G Analyst

      4-8 Yrs

      Hyderabad / Secunderabad, Gurgaon / Gurugram, Bangalore / Bengaluru

      1d ago·via naukri.com

      S&C GN - Tech Strategy - Data Strategy, DG & OM - Manager

      5-7 Yrs

      Bangalore / Bengaluru

      1d ago·via naukri.com

      Sales Excellence - Competitive & Market Intelligence Associate Manager

      4-8 Yrs

      Bangalore / Bengaluru

      1d ago·via naukri.com

      S&C GN - Tech Strategy & Advisory Cloud Finops - Analyst

      5-9 Yrs

      Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

      1d ago·via naukri.com

      GN-High Tech-SAP Platforms-07

      7-12 Yrs

      Mumbai, Gurgaon / Gurugram, Delhi/Ncr

      1d ago·via naukri.com

      GN-Industry Strategy-CG&S - Senior Manager

      10-15 Yrs

      Mumbai, Gurgaon / Gurugram, Delhi/Ncr

      1d ago·via naukri.com
      More about working at Accenture
      golden leaf award

      #5 Best Mega Company - 2022

      golden leaf award      golden leaf award

      #1 Best Mega IT/ITES Company - 2022

      golden leaf award      golden leaf award

      #11 Best Mega Company - 2021

      golden leaf award      golden leaf award

      #3 Best Mega IT/ITES Company - 2021

      golden leaf award

      Jobs from Similar Companies

      Accenture Jobs by Locations

      Accenture Jobs by Designations

      write
      Share an Interview