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Accenture

Compare

3.9

based on 52.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

30268 Accenture Jobs

Service Delivery Ops Associate

Accenture Solutions Pvt Ltd

3.9

based on 52.4k Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Service Delivery Ops Associate

Accenture

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service DevOps Recruitment Training Training and Development Service Delivery Management

+ 7 more

Job Description

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Service Delivery Ops Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
"

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Perform â€œRoot Cause Analysisâ€ on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

candidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan.

What are we looking for?

Ability to work well in a team

Problem-solving skills

Roles and Responsibilities: "

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Perform â€œRoot Cause Analysisâ€ on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Ensure assigned tasks are completed accurately in timely fashion.

Ensure and maintain the security and confidentiality of client data.

Activley Participate in team activities & Organizational initiatives"

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

What Accenture employees are saying about work life

based on 52.4k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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