Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Backup and Recovery Systems


Good to have skills :NetWorker Backup Administration
Minimum

7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will work remotely and onsite to configure services running on various platforms. Your role includes providing hardware/software support, implementing technology at the operating system-level, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform regular maintenance and updates on software products

Troubleshoot and resolve hardware and software issues

Configure services on various platforms

Implement technology at the operating system-level

Collaborate with vendors and brands for software solutions

Provide L1 and L2 level troubleshooting support
Professional & Technical Skills:

Must To Have Skills:Proficiency in Backup and Recovery Systems

Good To Have Skills:Experience with NetWorker Backup Administration

Strong understanding of backup and recovery systems

Experience in configuring and managing backup solutions

Knowledge of data protection and disaster recovery

Familiarity with backup software and tools

Ability to troubleshoot backup and recovery issues

Knowledge of server and network areas
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Backup and Recovery Systems

This position is based at our Bengaluru office

A 15 years full time education is required


Qualifications
15 years full time education