Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide timely resolution to customer issues.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Document and maintain records of customer interactions and solutions.

Contribute to the development of knowledge base articles and support documentation.

Assist in testing and validating software fixes and enhancements.

Stay updated with the latest product knowledge and industry trends.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of ITIL processes and incident management.

Experience in troubleshooting and resolving technical issues.

Good To Have Skills:Familiarity with IT service management tools.

Knowledge of basic networking concepts.

Excellent problem-solving and analytical skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.


Qualifications
15 years full time education