GN - SONG - Service - Salesforce Platforms - Manager

The Strategy & Consulting Global Network Song Practice | Marketing Transformation | Digital Marketing Platform Manager

Join our team of Strategy & Consulting Campaign Global Network Song who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice: Strategy & Consulting Global Network Song I

Areas of Work: Digital Marketing, Marketing and strategies, design and implement Campaign Management |

Level: Manager |

Location: Delhi, Mumbai, Bangalore, Gurgaon, Hyderabad |

Years of Exp: 8+ years

Practice:Customer Sales & Service

I

Areas of Work:Marketing Transformation, Adobe

| Level:Manager

| Location:Delhi, Gurgaon, Mumbai, Bangalore |

Years of Exp:8+ years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice.

The Practice- A Brief Sketch

The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Sales and Service, Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting business metrics in a positive manner

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following

Plan, design, execute large scale marketing automation programs over channels such as email, SMS, Push, CRM, web etc.

Design new campaign strategies and marketing plans across all channels and devices based on campaign performance and insights.

Conduct marketing automation vendor assessment

Conduct clients Campaign/Marketing automation capability assessment and provide recommendations on optimizing the Campaign/Marketing automation stack and develop use cases to improve utilization of existing campaign engine.

Gather business requirements, designing process & solution for implementation of marketing and advertising solutions.

Design functional architecture (Integration with peripheral systems like Datasources, Activation channels etc.), implementation support, for campaign engines such as Adobe, Braze etc.

Derive insights for campaign, work on Campaign attribution and strategy optimization

Drive business development efforts and thought leadership in the marketing automation space.

Other Skills/Optional

Lead discovery and design workshops with clients to map the marketing processes, configure, test, and deploy marketing processes in clients Workfront or other marketing workflow management system.

Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront and Develop use cases to increase adoption of Workfront to solve problems not yet identified by the client.

Develop project plans, design documents, roadmaps, templates, layouts, queues, reports, and other project artifacts that align with the defined requirements and provide demos to teams considering implementing Workfront.

Bring your best skills forward to excel at the role:

Partner and team with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients

Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies

Proficient in research and analysis, identify new opportunities, develop solutions, and own proposals end to end.

Ability to establish and build on working relationships effectively.

Ability to solution and budget projects/ engagements for clients

Experience in working with middle to senior management levels within existing organization / client organizations.

Strong experience in shaping and driving engagements and ability to lead teams independently.

Ability to work effectively in a remote, virtual, global, fast paced, and unstructured environment.

Ability to learn new and understand new tools/solutions.

Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the offering.

Preferable:

Configure, test, and deploy marketing processes in clients Workfront or other marketing workflow management system.

Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront.

Collaborate with business and technical stakeholders to understand how a clients Workfront instance has been configured and provide post go live consulting to newly implemented customers.

Qualifications

Your experience counts!

Proven working experience (8+ Years) in digital marketing and in delivering marketing solutions, particularly within the industry (E-Commerce, CPG, Telecom, Healthcare etc.)

Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers.

Ability to use insights for campaign and strategy optimization.

Good to have 3+ years Workfront/Jira experience

Deliver and execute on technical design solutions, customizing where required, using Salesforce Marketing Cloud, Adobe Experience Cloud, Braze

Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Adobe Journey Optimizer, Marketo, Adobe Experience Platform, Braze etc..

Good to have exposure to other Campaign tools like Pega decisioning, SFMC, etc.

Good to have experience in leading and managing email, social media, and/or display advertising campaigns and in optimizing landing pages and user funnels

Experience with A/B and multivariate experiments.

Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)

Good to be Proficient with implementation of MarTech platforms like Adobe Experience Cloud and experience of AdTech platforms, Data visualization platforms and Cloud Platforms etc.