Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide voice support to clients in troubleshooting and resolving technical issues.

Ensure timely resolution of incidents and service requests.

Collaborate with cross-functional teams to identify and resolve complex technical issues.

Document and maintain accurate records of client interactions and technical solutions.

Contribute to the continuous improvement of support processes and procedures.

Stay updated with the latest product knowledge and industry trends.

Assist in training new team members on technical support processes and tools.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Strong understanding of IT service management principles and best practices.

Excellent communication and interpersonal skills to effectively interact with clients.

Ability to troubleshoot and resolve technical issues in a timely manner.

Knowledge of incident management and ticketing systems.

Familiarity with remote desktop tools and software.

Good To Have Skills:Experience with cloud-based service desk platforms.

Recommendation:Familiarity with ITIL framework and practices.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.


Qualifications
15 years full time education