Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum 0-2 year(s) of experience is required


Educational Qualification :Bachelor Degree

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.


Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide prompt and efficient technical support to clients.
- Troubleshoot and resolve client issues related to the system or application.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and maintain accurate records of client interactions and issue resolutions.
- Stay updated with the latest product knowledge and industry trends.
- Assist in the testing and implementation of system or application updates and enhancements.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.
- Good To Have Skills:Experience with ITIL framework.
- Strong understanding of IT service management principles and best practices.
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate technical information to non-technical clients.
- Experience in providing technical support in a customer-facing role.

Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Pune office.
- A Bachelor Degree is required.


Qualifications

Bachelor Degree