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Inbound Sales Representative New Assoc

0-1 years

Mumbai

Inbound Sales Representative New Assoc

Accenture

posted 16d ago

Job Description




Skill required:
Next Generation Customer Operations - Customer Service


Designation:
Inbound Sales Representative New Assoc


Qualifications:
Any Graduation


Years of Experience:
0 to 1 years



  • What would you do?
  • Written and verbal communication
  • Results orientation
  • Prioritization of workload
  • Commitment to quality
  • Agility for quick learning


    What are we looking for?
    You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely
  • Please note that this role may require you to work in rotational shifts supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work


    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    Inbound Sales Representative salary at Accenture

    reported by 1 employee with 2 years exp.
    ₹4.7 L/yr - ₹6 L/yr
    19% more than the average Inbound Sales Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.2k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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