Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Servicenow Tools Administration

Good to have skills :ServiceNow IT Operations Management, ServiceNow IT Business Management
Minimum 3 year(s) of experience is required

Educational Qualification :Bachelors degree or 3 Year Diploma and 15 years of fulltime education

JOB Title:ServiceNow Admin & DeveloperRole:ServiceNow Admin & Developer Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to provide ServiceNow Admin & Development Support. Must Have Skills:ServiceNow Admin, Development, Advanced Java scripting, Angular JS, Web UI, Ajax, jQuery, HTML, XHTML, XML, CSS, SCSS, SASS HTML5 and HTML5 canvas Good to Have Skills:Knowledge of ITIL processes, ServiceNow Admin or Developer & ITIL V3 certificationRelevant ServiceNow Admin & Development Experience:3.5 to 5 YearsJob Requirements:Key Responsibilities: 1.Operate as SME of ServiceNow Tool and function point of Admin & Development 2.Maintenance, Administration and Version standardization of ServiceNow Application Monitoring, Creating Customized Reports3.Develop Applications on ServiceNow Platform, Upgrades, Service Management Process 4.Drive Automation and Service Improvement towards Value Added Services to the client5.Integration & E-Bonding of other ITSM tools & 3rd Party tools 6.Experience with ServiceNow development/configuration/customization/enhancements 7.Configuration of functionalities according to the best process & practices 8.Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules9.Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards10.Excellent Problem-solving and analytical skills
Technical Experience:1.Experience on Administration, Development & Upgradation of ServiceNow2.Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics3.Knowledge & experience of Orchestration, Service Mapping, Event Management Integration, Cloud Management, Chat, GRC, HR, Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance & Legal Management4.Good understanding and analytical skills on Scripting (Client & Server), Workflow, UI Action & Policy, Business Rules, Glide System, Glide Record, Script Includes.Professional Experience:Flexible to work in 24x7 environment, On Call & Week-End SupportShould have knowledge of SLAs OLAs and KPIsWell versed Corporate ethics and complianceTeam player who also works well independently self-motivatedWork on the service improvement programs
Educational Qualification:Bachelor's degree or 3 Year Diploma and 15 years of full-time education
Additional Information:Good communication, presentation, technical documentation and collaboration skills

Qualifications