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Accenture

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3.9

based on 53.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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27272 Accenture Jobs

Application Support Engineer

Accenture Solutions Pvt Ltd

3.9

based on 53.7k Reviews

7-9 years

Bangalore / Bengaluru

1 vacancy

Application Support Engineer

Accenture

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Python AWS Computer Networking SQL Oracle

+ 13 more

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Unified Communication and Collaboration Operations, Cloud Infrastructure

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Desired Responsibilities:

Design, develop, and deploy contact center solutions using AWS Connect.

Customize and configure AWS Connect to meet the specific requirements of various projects.

Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.

Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.

Implement security best practices to ensure data protection and compliance.

Troubleshoot and resolve issues related to AWS Connect deployments.

Collaborate with business stakeholders to gather requirements and translate them into technical specifications.

Monitor and optimize the performance of AWS Connect solutions.

Create and maintain documentation for system configurations, processes, and procedures.

Stay updated with the latest AWS services and best practices.Technical Experience:

9+ years of experience in developing solutions with AWS services.

Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.

Proficiency in programming languages such as Python, JavaScript, or Node.js.

Experience with AWS Lambda, DynamoDB, S3, and other AWS services.

Knowledge of contact center operations and customer service processes.Professional Attribute

Minimum 8 years of hands-on experience on one or more products mentioned above.

Team handling / people management, good communication skills.

Excellent communication skills.

Previous experience working with cross geography teams.

Ready to work in shiftEducation

Bachelor's degree in engineering preferred.Qualifications15 years full time education

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.9

Rating based on 39 Application Support Engineer reviews

Anonymous · IT & Information Security in Indore

Likes

Hybrid culture Good team Can get leaves when needed Salary on time. Internet reimbursement. Cab facility

Job security - Good

+1 more

Dislikes

Low pay below industry average. Single digit or no hikes Very slow promotion if not in development Get stuck in highly Specialised tech stack, very difficult and time consuming to try new things