Service Delivery Ops Associate Manager

Skill required: Network Planning & Engineering - Network Analytics



Designation: Service Delivery Ops Associate Manager



Qualifications:Any Graduation



Years of Experience:10 to 14 years



What would you do?
Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsThis team you will be a part of works on Network Analytics and helps provide operators and enterprises with a deep understanding of the network, enabling smarter, data-driven decisions.



What are we looking for?

Client and Stakeholder Management

Performance Management Skills

Good Communication & Presentation skills

Problem-solving skills

Detail orientation

Analytical & Process Improvements

Agility for quick learning

Results orientation

Prioritization & Assignment of workload

Ability to identify risks and Escalate in a timely manner

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture & other internal stakeholders

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would need oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts.

Performance Management of the team is the key responsibility on this role to identify and resolve performance related issues.

Reporting of daily, weekly, and monthly performance to key stakeholders including the clients

Reporting employee related issues to key stakeholders including the HR Reps post a discussion with Operations manager / supervisors.

Ensuring key deliverables / Metrics are met on a daily, Weekly & Monthly basis. All issues impacting deliverables are highlighted to Clients and Internal stakeholders.

Review, identify and escalate any risks to the business from Technology, People, Process & Perform


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


 
Qualifications 

Any Graduation