Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :Desktop Transformation
Minimum 1 year(s) of experience is required

Educational Qualification :BE,BTech in computer technology. Should be completed 15 years full time education.
Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :Microsoft Windows Desktop ManagementGood to Have Skills : Desktop TransformationJob Requirements :Key Responsibilities :1 - Taking ownership of customer issues reported solving their problems through by providing resolution2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience :1-Installation configuration of various applications2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc3-Engineer ensure proper logging of all issues4-Document technical issues in the knowledge database5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage6-Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes :1 - Good technical skills should possess with current skills2 - Good communication skills both written verbal3 - Should be a Tech-Savviness4 - Flexible to work in all shifts under pressure situations5 - Good analytical skill.
Educational Qualification:BE,BTech in computer technology. Should be completed 15 years full time education.Additional Info :Rotational shifts and weekend shifts

Qualifications