Service Delivery Ops Specialist

Skill required: Compliance (CaaS) - Client Data Protection (CDP) Compliance


Designation: Service Delivery Ops Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years


What would you do?
The Supervisor is responsible for overseeing the daily operations of a team or department, ensuring that tasks are completed efficiently and according to company standards. The role involves managing, coaching, and motivating team members, ensuring productivity goals are met, and addressing any issues or concerns that arise within the team.


What are we looking for?
High school diploma or equivalent; Bachelor s degree preferred.

Proven experience in a supervisory or team leader role.

Strong leadership skills with the ability to motivate and manage a team.

Excellent communication skills, both written and verbal.

Strong problem-solving skills and the ability to address issues promptly.

Ability to work under pressure and handle multiple tasks simultaneously.

Strong organizational and time management skills.

Knowledge of company policies, procedures, and industry regulations.

Proficient in Microsoft Office Suite or similar software tools.

Adaptable and flexible Detail orientation Ability to establish strong client relationship

Previous experience in Anti-Money Laundering, KYC, TM, Fraud Operations, etc.

Experience with performance management and employee development.

Knowledge of AML tools, policies and procedures.

Certification in leadership or management programs is a plus.

Roles and Responsibilities:

Supervise daily operations of the team or department, ensuring tasks are completed accurately and on time.

Monitor team performance, provide guidance, and offer support to ensure goals and standards are met.

Conduct regular team meetings to review performance, discuss updates, and communicate important information.

Train, mentor, and develop new and existing team members to improve their skills and performance.

Manage schedules, ensure appropriate staffing levels, and allocate resources effectively.

Address any performance issues or conflicts within the team, providing coaching or corrective action as needed.

Ensure compliance with company policies, procedures, and safety regulations.

Provide regular feedback and performance reviews to team members, promoting continuous improvement.

Assist in the recruitment and onboarding of new employees.

Ensure that team members adhere to quality standards and meet productivity targets.

Develop and maintain strong working relationships with other departments to ensure smooth operations.

Handle client inquiries, complaints, or issues in a timely and professional manner.

Implement and monitor workflow processes to increase team efficiency and productivity.

Report on team performance, progress, and challenges to senior management.


Qualifications
Any Graduation