Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :IBM Sterling B2B Integrator
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the IBM Sterling B2B Integrator application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Data Transmissions Solutions
Summary:The Data Transmissions Solutions analyst will manage and support file transfer systems, focusing on Sterling File Gateway, Secure+, Connect Direct, and Unix/Linux, Windows & Mainframe environments. The role involves resolving technical issues, ensuring secure data transmissions, and supporting operations across various platforms. Flexibility in shift timings and a willingness to work within a support structure are essential. Essential Duties and Responsibilities:Experience with Sterling File GatewayExperience with Secure+ and/or Certificate Management Troubleshoot and resolve issues related to Sterling File Gateway, Secure+, Connect Direct, and Unix/Linux systems.Perform problem tracking, root-cause analysisInvestigate and respond to service tickets promptly, minimizing operational disruptionsWillingness to work in flexible shifts and within a support structure. Preferred
Qualifications:Banking or financial services experience.Experience with Service NowExperience with Mainframes ISPF & Changeman Package creation
Additional Information:

The candidate should have a minimum of 5-7 years of experience in IBM Sterling B2B Integrator.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education