Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :IBM Sterling B2B Integrator
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:The Data Transmissions Solutions analyst will manage and support file transfer systems, focusing on Sterling File Gateway, Secure+, Connect Direct, and Unix/Linux, Windows & Mainframe environments. The role involves resolving technical issues, ensuring secure data transmissions, and supporting operations across various platforms. Flexibility in shift timings and a willingness to work within a support structure are essential.Skill :Data Transmissions Solutions Essential Duties and Responsibilities:Experience with Sterling File GatewayExperience with Secure+ and/or Certificate Management Troubleshoot and resolve issues related to Sterling File Gateway, Secure+, Connect Direct, and Unix/Linux systems.Perform problem tracking, root-cause analysisInvestigate and respond to service tickets promptly, minimizing operational disruptionsWillingness to work in flexible shifts and within a support structure. Preferred
Qualifications:Banking or financial services experience.Experience with Service NowExperience with Mainframes ISPF & Changeman Package creation
Additional Information:

The candidate should have a minimum of 3 years of experience in IBM Sterling B2B Integrator.

This position is based at our Hyderabad office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education