Client Visit Experience Senior Analyst

Skill required: NA - Client Meetings


Designation: Client Visit Experience Senior Analyst


Qualifications:BCom


Years of Experience:5 to 8 years

Language - Ability:English - Advanced


What would you do?
The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits Program.Collaborates with Solution Innovation leadership (assuming that's me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration.


What are we looking for?
Work Experience:

Preferred 12 - 14+ years of sales and/or BPO delivery experience in Finance & Accounting, Supply Chain, Procurement, Health or Pharmaceuticals

Demonstrated experience in:?coordinating multiple logistical criteria simultaneously?planning and managing multiple projects ?building creative and effective sales presentations?communicating effectively with leadership as well as clients teams and clients?working with Microsoft products?building strong, trusted relationships?negotiating to a win/win?creative problem solving approaches

Roles and Responsibilities:

Ensure end to end logistics for internal and external visitors is being taken care of during client visits

Drive the overall client visit experience and ensure compliance by all the site visit coordinators.

Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exception

Use SLFD and SWB to track requests and ongoing activities to provide periodic management updates

Oversee provision of a Welcome Package to client teams for use with prospective clients

Guide the team to resolve real-time logistical issues and handle escalations, if any

Run the PMO to report overall team's performance and to maintain logistical data in a central location

Approve Procurement Invoices on ARIBA

Foster team building activities and manage attrition to a minimum

Drive periodic calls with the global team to cascade information and share best practices

Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet apps

Have meaningful conversations with the direct reports and seek periodic feedback for own performance

Engage with key stakeholders to ensure seamless conduct of the visit management function globally

Dive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose

 
Qualifications 

BCom