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7 Auraa Jobs
Client Servicing - Digital
Auraa
posted 4mon ago
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Fixed timing
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Job Description
- Client Relationship Management: Build strong and positive relationships with clients, serving as the main point of contact and fostering trust and rapport
- Needs Assessment: Understand client requirements, objectives, and challenges to provide tailored solutions and services
- Communication: Communicate effectively with clients to convey information, updates, and responses to inquiries promptly and professionally
- Problem Solving: Address client concerns, resolve issues, and provide solutions to ensure client satisfaction
- Project Coordination: Coordinate and manage projects, ensuring that timelines, deliverables, and expectations are met
- Client Feedback: Gather feedback from clients, analyze their preferences, and use the insights to improve services and offerings
- Upselling and Cross-Selling: Identify opportunities for upselling additional products or services that align with client needs
- Reporting: Prepare and present regular reports on key metrics, performance, and project status to clients and management
- Client Retention: Focus on retaining existing clients by providing exceptional service and addressing their evolving needs
Employment Type: Full Time, Permanent
Functional Areas: Other
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