Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :Graduate Full time education for 15 years

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Proactively identify and resolve software-related issues.

Collaborate with cross-functional teams to troubleshoot and resolve system problems.

Document troubleshooting steps and solutions for future reference.

Provide technical support and guidance to end-users.

Stay updated on industry trends and best practices to enhance system performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Strong understanding of ITIL framework.

Experience with incident and problem management processes.

Good To Have Skills:Knowledge of cloud computing technologies.

Hands-on experience with monitoring tools like Nagios or Zabbix.
Additional Information:

The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A Graduate Full time education for 15 years is required.

 
Qualifications 

Graduate Full time education for 15 years