Business Process Transformation - Senior Manager

The Global Network SONG Practice | Service - Business Process Transformation Lead

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:GN SONG Service – Business Process Management

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Level:Senior Manager

| Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata |

Years of Exp:12+ Years

Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice.
The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Commerce & Sales , and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.

Key Responsibilities:
Process Analysis and Optimization:

Conduct in-depth

analysis of existing business processes to identify

inefficiencies, bottlenecks, and

opportunities for improvement

Develop and implement

process improvement strategies that align with organizational goals and objectives

Utilize data-driven insights to

measure process performance and identify areas for optimization

Process Analysis & Modelling:

Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)

Document and communicate process changes and improvements clearly to stakeholders

Process Transformation Management:

Lead large-scale process re-engineering projects from conception through to successful implementation

Develop and

manage project plans, including scope, timelines, resource allocation, and budgets

Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks

Lean Six Sigma implementation:

Drive the application of

Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes

Establish and track key performance indicators (KPIs) to measure

process effectiveness and impact

Facilitate advanced Lean Six Sigma

training and workshops to build organizational capabilities

Stakeholder Engagement and Communication:

Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives

Communicate complex concepts and project updates clearly and effectively to diverse audiences

Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process

Qualifications


Your experience counts!

Overall experience of 12+ years with at least 10 years of branding, creative strategy, or advertising experience in account management or related role, with a major consulting firm or advertising agency or leading MNC.

Minimum bachelor’s degree in English, Journalism, Marketing, or related field from A listed institute.

Strong portfolio or samples of work demonstrating strategic, end to end account management and key stakeholder management.

Excellent communication skills with a diligent eye for detail, language, flow, and grammar.

Proven experience in the development of integrated marketing and communications campaigns for clients.

In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment.

Strong understanding of integrated campaign elements, SEO concepts and online content strategy.

Experience in working with middle to senior management levels within existing organization / client organizations.

Good research, organizational, and time-management skills.

Creative, collaborative spirit.

Knowledge of using AI and GenAI tools.

Experience in working across multiple industries.

Experience in setting up and growing teams to meet needs across skills, geographies and industries.

What’s in it for you?

An opportunity to work on

transformative projects with key G2000 clients

Potential to

Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed

responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your

strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a

culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers
Accenture Global Network Song | Accenture in One Word
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.