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HR Service Delivery Associate Manager

10-14 years

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Associate Manager

Accenture

posted 10d ago

Job Description




Skill required:
Compensation & Benefits - Compensation Administration Process Design


Designation:
HR Service Delivery Associate Manager


Qualifications:
Any Graduation


Years of Experience:
10 to 14 years


What would you do?
  • Take a lead role in ensuring that department objectives and initiatives are completed
  • Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance
  • Assist in employee development through coaching and following up on the development of their team's technical competencies
  • Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department
  • Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
  • Work closely with internal customers and external vendors
  • Some travel may be required
  • Various other duties as required
  • Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team.
  • Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives
  • Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds
  • Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team.
  • Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement
  • Plan and monitor the implementation of improvement initiatives.


    What are we looking for?
  • Customer Support Operations
  • Customer Communications
  • Adaptable and flexible
  • Written and verbal communication
  • Problem-solving skills
  • Agility for quick learning
  • Consistent track record of influencing and driving business improvement decisions.
  • Experienced people leader and coach.
  • Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor
  • Critical thinking ability, analytical mindset and professional judgement
  • Professionalism, integrity, and respect for confidentiality
  • Can work in a fast-paced work environment
  • Excellent communication skills & the ability to work at all levels of an organization
  • Voluntary Benefits

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person requires understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor or team leads
  • Generally interacts with peers and/or management levels at a client and/or within Accenture
  • The person should require minimal guidance when determining methods and procedures on new assignments
  • Decisions often impact the team in which they reside and occasionally impact other teams
  • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts

     Qualifications 
    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Human Resource Service Delivery Associate roles with real interview advice

    Top Accenture Human Resource Service Delivery Associate Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
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    What people at Accenture are saying

    3.4
     Rating based on 65 Human Resource Service Delivery Associate reviews

    Likes

    Salary is good and always on time. Certain people are good but mostly evil.

    • Salary - Good
    Dislikes

    Most of the things are to be disliked in Accenture. Like their managers thinks they own you. They hire some mediocre as a TL and never give chance to a deserving candidate. They promote based on their benefits and not based on the employees good work.

    • Job security - Poor
    • +3 more
    Read 65 Human Resource Service Delivery Associate reviews

    Human Resource Service Delivery Associate salary at Accenture

    reported by 916 employees
    ₹2.3 L/yr - ₹6.6 L/yr
    At par with the average Human Resource Service Delivery Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 57k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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