Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in problem-solving discussions.

Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.

Communicate effectively with clients to understand their needs and provide appropriate solutions.

Troubleshoot and resolve technical issues related to the system or application.

Collaborate with cross-functional teams to identify and implement improvements to the system or application.

Document and maintain accurate records of client interactions and issue resolutions.

Stay up-to-date with the latest industry trends and technologies to provide proactive support and recommendations.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Good To Have Skills:Experience with incident management tools.

Strong understanding of ITIL processes and best practices.

Excellent problem-solving and analytical skills.

Ability to effectively prioritize and manage multiple tasks.

Exceptional communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education