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Analyst II - Service Management
Accelya Solutions India Limited
posted 28d ago
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Flexible timing
Key skills for the job
Job Description
As a Analyst II - Service Management, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency.
Duties and Responsibilities:
- Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner.
- Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications.
- Respond promptly to incidents reported by users or detected through monitoring systems.
- Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users.
- Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues.
- Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions
- Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks.
Knowledge, Skills and Experience:
- Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred.
- Familiarity with Zendesk and issue management systems like JIRA.
- Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles.
- Knowledge of scripting languages (eg, Groovy, Python, VBA).
What do we offer?
- Open culture and challenging opportunity to satisfy intellectual needs
- Flexible working hours
- Smart working: hybrid remote/office working environment
- Work-life balance
- Excellent, dynamic and multicultural environment
Employment Type: Full Time, Permanent
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(based on 25 Accelya Solutions India Limited interviews)
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48%
16%
12%
8%
8%
8% candidates got the interview through other sources.
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What people at Accelya Solutions India Limited are saying
Service Manager salary at Accelya Solutions India Limited
reported by
1
employee
₹6.3
L/yr - ₹8.1
L/yr
9%
less
than the average Service Manager Salary in India
View more details
What Accelya Solutions India Limited employees are saying about work life
based on 301 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accelya Solutions India Limited Benefits
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