Engineer II - End user services

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Oversee the daily operations of end-user technology systems, including monitoring performance, managing incidents, and ensuring system availability. Develop and implement operational procedures and best practices for end-user technology support and maintenance. Collaborate with IT support teams to address and resolve end-user issues, providing guidance and support as needed. Analyze operational metrics and performance data to identify trends, issues, and opportunities for improvement. Ensure compliance with security policies and standards, implementing necessary controls and measures. Stay informed about emerging technologies and operational practices, recommending and implementing improvements to enhance efficiency and effectiveness. Provide technical leadership and support for complex operational challenges, mentoring junior engineers and contributing to their development.

What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!