Team Lead - Service Management

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Technical Lead - Service Management, Payments

Mumbai, Maharashtra, India

Role purpose

As a Technical Lead, you will be heading a team of 24x7 Level 2 professionals, providing technical and leadership expertise for working on issues on our Linux & Java based global payment solution platform, primarily servicing Airlines.

This team is responsible for closely monitoring customer issues, ensuring timely resolution as well as identifying the trends and working with engineering group to plug the gaps. Collaborates with cross functional global groups on a regular basis to keep the customer operations running smoothly.

Duties & Responsibilities:

Knowledge, Experience & Skills:

What do we offer

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.

The company s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.

For more information, please visit www.accelya.com

What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!