Technical Success Manager (Pre Sales/Client Success Management)

Job Responsibilities:

Conduct value discovery sessions with key customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value
Effectively articulate the gap between where the clients current state is vs their desired state
Work closely with other Technical Success Managers, account managers, and pre-sales to contribute to overall value assessment and findings
Build and maintain customer/partner relationships, ensuring constant and professional communications with assigned accounts
Be a strategic advisor to customers/partners by understanding the customer success criteria and use cases, familiarizing them with the products, the teams, and the process in the early stages of their lifecycle. Helping them to achieve success and value from our product
Identify and facilitate customer & partner training needs to promote good usage habits and adoption of our products through customer education
Proactively prevent and eliminate obstacles for customers using ABBYY products & services, escalate technical issues, leads, and feedback to appropriate internal groups as needed.
Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers maximize the value derived from ABBYY products & services
Manage customer/partner expectations regarding timelines, steps to resolution, and any other relevant information
Research and investigate customer issues while working closely with software developers as necessary on resolutions
Proactively identify and measure how customers use the products, their adoption rates, customer satisfaction, licensing utilization, churn risks, and renewal habits. Then build & execute the relevant customer success plays
Integrated project management and organization responsibilities, liaising with diverse stakeholders internally and externally to ensure delivery of customer needs.
Be the Voice of the customer in ABBYY. Carry out feedback initiatives with customers, discovering their opinions, feelings, and objections to our products. Using this insight to trigger initiatives that make the necessary business changes
Help drive customer references, advocacy, and case studies

Job Requirements:

Heres the snapshot of our local benefits:

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