Sales Officer

Job Requirements

Education

Graduate Or Post Graduate

Role Expectations

• Build and maintain strong relationships with clients through regular communication and personalized service.
• Identify and pursue opportunities to expand the organization's client base and increase revenue streams.
• Possess a deep understanding of the organization's products and services to effectively educate clients and recommend appropriate solutions.
• Collaborate with internal teams, such as sales, marketing, and operations, to address client needs and ensure timely delivery of services.
• Ensure a high level of customer satisfaction by proactively addressing client concerns, resolving issues, and providing exceptional service.

Behavioural Skills

• Relationship Building and Stakeholder Management
• Effective Communication
• Agile and Adaptable
• Problem Solving
• Customer Focus

Knowledge

• Grasp on market trends
• Commercial Acumen

Focus Areas

Client Relationship Management

1. Cultivate and maintain relationships with existing clients, serving as their primary point of contact for inquiries, support, and service.

2. Understand clients' needs, preferences, and challenges to provide personalized solutions and recommendations.

Business Development

1. Identify and pursue opportunities to expand the organization's client base, leveraging referrals, networking, and targeted outreach efforts.

2. Actively prospect and qualify leads, nurturing relationships to drive conversion and revenue growth..

Product Knowledge

1. Possess a deep understanding of the organization's products and services, as well as industry trends and competitive offerings, to effectively educate clients and address their needs.

2. Stay updated on new product launches, enhancements, and features to proactively inform clients and promote cross-selling opportunities

Cross-Functional Collaboration

1. Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services and address client needs effectively.

1. Communicate client feedback and insights to relevant teams to inform product development, service improvements, and business decisions.

Customer Satisfaction

1. Monitor client satisfaction levels and feedback, proactively addressing any issues or concerns to ensure a positive experience and ongoing loyalty.
2. Regularly communicate with clients to provide updates, share relevant information, and solicit feedback to continuously improve service delivery.