Customer Support Associate

Job Overview :

We are actively seeking a talented Customer support Associate with proficiency in English, Hindi, and Telugu to join our dynamic team. As an integral member of our sales force, you will be responsible for leveraging your excellent language skills to build strong connections with our diverse customer base. If you are looking for an exciting opportunity to showcase your linguistic and sales talents, and if you thrive in a fast-paced, results-driven environment, we invite you to apply for the position of Customer Support Associate. Join us and play a pivotal role in our ongoing journey, driving ROI-focused lead generation.

Role and Responsibilities :

• Handle an average of 120 calls per day, managing both outbound and inbound calls. 
• Dial-up warm leads provided by the marketing team.
• Conduct initial conversations with potential customers to understand their needs and qualify them further. 
• Gather relevant information about potential customers' requirements, budget, timeline, and decision-making process.
• Deliver scripted pitches to customers while adapting them to individual preferences.
• Collaborate closely with the sales team to ensure seamless handover of qualified leads.
• Maintain accurate records of all interactions and lead qualification activities in the CRM system.

Qualifications :

• Excellent verbal and written communication skills.
• Proficiency in English, Hindi, and Telugu languages. 
• Capacity to make 130-150 calls per day.
• Willingness to work a 6-day week schedule, which includes Saturdays and Sundays, with one week off during weekdays.
• Ability to effectively engage and interact with customers. 
• Ability to multi-task, organize, and prioritize work
• Minimum of 6 months to 2 years of experience in Customer Support, Inside Sales, Tele-calling, Tele sales, Customer Service, BPO, Sales, or a related field.
• Familiarity with CRM software for managing customer interactions is a plus.

Perks and Benefits :

• SIM Card (Postpaid)
• Health insurance
• Free Snacks & Beverages
• Paid Leaves