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Conversational Architect
66degrees
posted 27d ago
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Flexible timing
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Job Description
As the ideal Conversational Architect, you are someone who can do a deep technical dive and communicate effectively with others. Our Conversational Architects love to focus on the user experience and build complex virtual agents for our clients.
Responsibilities - Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
- Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
- Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
- Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
- Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
- Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
- Cultivate an understanding of industry trends and regularly use this information
- 2-3+ years experience in Architecting, Designing, and Building virtual agent solutions (preferably Dialogflow CX)
- Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
- Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
- Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
- Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
- Experience designing for both chat and voice virtual agents a plus
- Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)
- Excellent communication, presentation, and interpersonal skills, and the ability to articulate strategies to clients
- Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
- Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes
Employment Type: Full Time, Permanent
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