Conversational Engineer

Responsibilities

• Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
• Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
• Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
• Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
• Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
• Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
• Cultivate an understanding of industry trends and regularly use this information

• 2+ years experience in building virtual agent solutions (preferably Dialogflow CX)
• Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
• Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
• Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
• Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
• Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)
• Prototyping tools, such as Invision or prototyping within Figma
• Excellent communication and interpersonal skills,
• Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
• Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes