Patient Calling Executive

Designation: Patient Calling Executive

Department: Revenue Cycle Patient Calling

Reporting To: Team Lead – Patient Calling

Location: Pune, Work from Office 

Job Type: Full Time, Permanent 

Shift: US Shift / India Night Shift 

Role Overview: 

The role of a Patient Calling Executive typically involves several key responsibilities aimed at managing and optimizing the financial aspect of patient interactions within a healthcare organization.

Job Responsibilities: 

Taking inbound patient calls and help them in making payments for their medical bill and resolve other billing queries.

Job Requirements: 

Minimum 2 years’ patient calling experience

Knowledge of basic revenue cycle management processes

Maintains confidentiality; understands HIPAA regulations.

Attention to detailing, logical thinking and problem-solving skills

Proficiency in using billing software, patient management systems, and Microsoft Office Suite (Word, Excel, Outlook).

Excellent communication skills, both verbal and written, with the ability to explain complex financial information clearly and concisely.

Ability to work independently, prioritize tasks, and handle multiple responsibilities in a fast-paced environment. 

Commitment to delivering exceptional customer service and maintaining patient satisfaction.

Education & Certification Requirements 

Undergraduate, Graduate and/or Postgraduate degree