Executive - Customer Care - BPO (1-7 yrs)

- We are looking for a dedicated and enthusiastic Customer Care Executive to join our BPO team.

- In this role, you will be responsible for providing exceptional service to our clients and customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

- The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced, high-volume environment.

- Handle a high volume of inbound and outbound calls, emails, and chat interactions from customers.

- Address customer inquiries and provide information regarding products, services, and company policies.

- Accurately record and update customer information in the company's CRM system.

- Maintain detailed and accurate logs of customer interactions, including inquiries, complaints, and feedback.