Hiring: Technical Support Specialist Mumbai (Worli)

Role & Responsibilities.

Provide technical support to customers via email, phone, and ticketing system..

Troubleshoot and resolve customer issues related to our API Services..

Prepare customized reports for clients using SQL queries to extract information from database..

Perform API integration in third-party applications..

Run APIs in Postman / Unix command line to re-produce error conditions.

Document and track customer issues and resolutions in our ticketing system..

Preferred Candidate Profile.

Bachelor's degree in Computer Science or related field..

2+ years of experience in PHP development or Technical Support role..

Strong knowledge of API integration and testing..

Strong knowledge of PHP and MySQL..

Excellent communication and interpersonal skills..

Perks And Benefits.

Flexitime for Work-Life Balance.

Complimentary Office Meals.

Paid Sick Leave and Time Off.

Enjoy a Vibrant Workplace Culture.

Skills:PHP, MySQL, Linux/Unix, Shell Scripting, API and Postman.