Swift Payments - TL/ TM(Hyderabad/Pune)

Adjustments Returns & Estate Care Specialist

We are looking for an individual with expertise in the international banking sector to carry out a variety of operational tasks for processes ranging from moderately complex to complex. The ideal candidate will be responsible for overseeing the entire process from receiving work to resolution and closure. Responsibilities include assessing incoming work, collaborating with internal and external resources, resolving intricate customer issues, and preparing specialized documents. This role involves working under general supervision, adhering to established procedures, and exercising judgment within guidelines.

Responsibilities:

• Execute a range of operational tasks for moderately complex processes
• Assess incoming work and collaborate with internal and external resources
• Resolve complex customer issues using multiple resources and records
• Prepare, edit, and distribute specialized and/or complex documents
• Work under general supervision, following established procedures and exercising judgment within guidelines

Requirements:

• Experience in the international banking domain
• Strong verbal and written communication skills
• Analytical skills
• Attention to detail
• Excellent data entry skills
• Strong math, reconciliation, and accounts skills
• Ability to work quickly and accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain a high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing

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Payment Investigations Specialist

We are seeking an individual with experience in payment processing, particularly in international funds transfer, SWIFT, ISO MX messages, Federal Reserve Wire Transfer Payments, and Foreign Exchange Payments. Knowledge of message types such as SWIFT, FED WIRE, CHIPS, Telex, and IntelliTRACS system is an advantage.

Responsibilities:

• Perform moderately complex operations duties in support of a service center or department environment
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing systems
• Utilize the company's internal operations to perform duties
• Coordinate projects and furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Job Expectations:

• Strong knowledge of payment investigations and various case types
• Strong knowledge of SWIFT messages and Fed Messages
• Ability to multi-task effectively and interpret documents or requests received
• Strong verbal and written communication skills
• Attention to detail and excellent data entry skills
• Good math, reconciliation, and accounts skills
• Ability to work quickly and accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain