Lead Engineer -L3/L4 support -(Work from Office)

Statement of Purpose:

To plan, implement and maintain networks and ensure consistent performance maximizing uptime.

Summary of Essential Job Functions:

• Network monitoring, maintenance, managing users access privileges and ensuring network security.
• Users and groups creation and management on networks across [24]7 networks.
• Attending incident and problems calls in the shift.
• Escalate the issue if not resolved to supervisor and update the daily task tracker/checklist.

Minimum requirements (Education Qualification & Work Experience)

• Bachelors degree or Diploma in Engineering in any Branch Preferred (Computer Science /Electronics/Telecommunication)
• CCNA, CCNP and network/security tools or any relevant technical certification • Minimum 2 years of relevant experience

Competency Requirements: [Technical & Behavioral]

Must have experience on network administration and knowledge networking, monitoring tools, backup, generating reports, strong in MS office, etc.

Job Responsibilities

• Implementation and maintenance of networks as per organization requirement.
• Attending and troubleshooting any production and non-production related issues. • Assisting on any immediate production upgrade or ramp-up requirements
• Change request closures
• Creation of user ID’s as per the process
• Closing IT Service Desk tickets which will be assigned to the NSG team.
• Follow-up the vendors in case of any hardware failure in the network.
• Attend trainings
• Develop relevant knowledge and skills.

Internal Job/Responsibilities transfer

• Internal Job transfer within technology team from any team is allowed
• Login credentials and password will be provided individually to the user who has been from any other respective team within technology.
• No direct access will be provided as domain admin or administrator, there will be a period to analyze the employee to know the complete setup and knowledge on networks.
• They will not disclose any user name and password
• Access to user name and password will be revoked by the previous team supervisor once the user has been transferred to NSG team.

Performance Measures [Metrics for evaluating Job Holders]

1. No. of points scored for each assigned projects

2. Task tracking system record on a daily basis by individuals.

3. Production and non-production network uptime as per the SLA which is measured overall with the monitoring tool and IT Service Desk tickets.

4. Developments of Technical skill set to handle issue better & implement best practices to reduce incidents/problems.