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Engaged Employer

2050 Healthcare

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3.4

based on 80 Reviews

26 2050 Healthcare Jobs

Sales & Customer Success Executive - our Portfolio Company

2070Health

3.4

based on 80 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Sales & Customer Success Executive - our Portfolio Company

2050 Healthcare

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Healthcare Nutrition CRM Telesales Outbound Calling

+ 2 more

Job Description

About BabyMD:

Job Overview:

As a Tele-Sales Executive, you will be responsible for engaging with potential and existing customers to promote BabyMDs services, drive lead-to-customer conversions, and support the growth of our clinics. You will work closely with the Sales Head to achieve sales targets, enhance customer experiences, and increase the number of Parents we serve. This is a full time work from office role.

Responsibilities:

Sales:

Achieve monthly targets of lead to conversion %
Ensure first call TAT is less than 5 mins
Do outbound calls to leads from various sources (digital, offline, walk-ins)
Ensure no missed calls in case of inbound call
Engage & explain BabyMD s services, and convert leads for appointments or any other services
Do cross-selling and up-selling of clinic services such as vaccinations, therapies, wellness checks etc
Build strong customer relationships & address any queries with accurate information in professional & empathetic manner

Lead Management:

Efficiently handle CRM for accurately capturing all the necessary lead details, lead journey & interactions
Timely follow ups on pending leads and ensure lead closure
Leverage Dialer & WhatsApp to efficient communicate with the leads

Collaboration:

Collaborate with clinic staff and the marketing team to ensure seamless customer service and experience
Derive consumer insights & provide feedback to the marketing team based on lead interactions
Provide feedback to the product team and suggest improvements in tools like CRM, Dialer etc.
Work with Offline Growth team to do sales in camps & other activations

Performance Tracking:

Track daily sales performance metrics such as - lead conversion, first call TAT, call quality score
Meet & exceed individual monthly sales targets and assist in achieving overall company targets.

1 to 3 years of experience in tele-sales or customer service, preferably in healthcare or a startup.
Degree in B.tech or sales related field
Strong communication skills in English & Kannada (Hindi is plus)
E

Employment Type: Full Time, Permanent

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