Zinnia Digital Service Senior Claims Associate Interview Questions and Answers

Q1. What was your previous experience ?
Ans. I worked in UHG as senior claim associate. Revenue Cycle Management.
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Q2. What is RCM full form
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It was easy about clearity in life

Q1. Tell me about yourself about previous company Why did you leave job
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Q2. Where did you leave job
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Q1. What is scribing
Ans. 
Scribing is the act of documenting or transcribing information, often in a medical or legal setting.
• Scribing involves writing down important information during a meeting or conversation.

• In the medical field, scribing may involve documenting patient encounters or taking notes during procedures.

• Scribes often assist healthcare providers by recording information in real-time, allowing the provider to focus on patient care.

• ...read more
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Online test on computer

Q1. What is your biggest achievement?
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Q2. Do you about your process?
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It was good. it had some tricky questions

Q1. Back ground verification and other details asked
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Q1. Tell me something about your self?
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Q2. What is the rules and responsibilities?
Ans. 
Rules and responsibilities for a Claims Associate include processing claims, communicating with clients, and ensuring accuracy and compliance.
• Processing insurance claims accurately and efficiently

• Communicating with clients to gather necessary information

• Ensuring compliance with company policies and regulations

• Investigating and resolving any discrepancies or issues

• Maintaining confidentiality of client information

• Providi...read more
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Q3. Where do you stay
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Maths and english grammer

Q1. What is cpt and the use of cpt codes
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Q2. What are the diffrenCe between icd9 and icd10?
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Q3. Do you know about cob and notifications
Ans. 
Yes, COB stands for Coordination of Benefits and notifications refer to the process of informing all parties involved in a claim.
• COB is the process of determining which insurance policy is primary and which is secondary when a patient has multiple insurance policies.

• Notifications are sent to all parties involved in a claim to inform them of the status of the claim and any updates or changes.

• COB and notifications are im...read more
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