Yes Bank
Arumbakkam Mail News Paper Interview Questions and Answers
Q1. In banking there is lot of products, which you have to sell, how?
To sell banking products, I would focus on understanding the customer's needs and offering personalized solutions.
Listen to the customer's needs and tailor the product offering accordingly
Provide clear and concise information about the product and its benefits
Offer additional services or products that complement the customer's needs
Build trust and rapport with the customer to establish a long-term relationship
Stay up-to-date on industry trends and changes in regulations to pr...read more
Q2. What is difference between Assets and Liabilities? Explain the Balance Sheet Types of Accounts
Assets are what a company owns, while liabilities are what it owes. Balance sheet shows financial position. Types of accounts are assets, liabilities, equity, revenue, and expenses.
Assets are resources owned by a company that have monetary value, such as cash, inventory, and property.
Liabilities are debts or obligations owed by a company, such as loans, accounts payable, and salaries payable.
The balance sheet is a financial statement that shows a company's assets, liabilities...read more
Q3. What is soiled note and what is mutilated note?
Soiled note is a currency note that is dirty or stained while mutilated note is a currency note that is damaged or torn.
Soiled notes are currency notes that are dirty, stained, or have ink marks on them.
Mutilated notes are currency notes that are damaged, torn, or have missing parts.
Soiled notes can still be used for transactions but mutilated notes need to be exchanged for new ones.
Examples of mutilated notes include notes that have been chewed by rodents, burnt, or have hol...read more
Q4. How to handle customer queries?
To handle customer queries, it is important to actively listen, empathize, provide accurate information, and offer solutions.
Actively listen to the customer's query and let them fully explain their issue.
Empathize with the customer and acknowledge their concerns.
Provide accurate and relevant information to address their query.
Offer appropriate solutions or alternatives to resolve their issue.
Ensure clear communication and follow-up to ensure customer satisfaction.
Q5. How to work cheque clearing system
Cheque clearing system involves processing of cheques by banks to ensure funds transfer between accounts.
Cheques are deposited in the bank of the payee
The bank sends the cheques to the clearinghouse for processing
The clearinghouse sorts the cheques and sends them to the respective banks for payment
The banks verify the funds and process the payment
The payee's account is credited and the payer's account is debited
The process can take a few days depending on the location of the ...read more
Q6. What is NEFT and RTGS?
NEFT and RTGS are electronic fund transfer systems used in India.
NEFT stands for National Electronic Funds Transfer and is used for transferring funds up to Rs. 2 lakhs.
RTGS stands for Real Time Gross Settlement and is used for transferring funds above Rs. 2 lakhs.
NEFT transactions are settled in batches while RTGS transactions are settled individually.
Both NEFT and RTGS require the sender and receiver to have bank accounts in India.
NEFT and RTGS are secure and efficient meth...read more
Q7. What is MICR?
MICR stands for Magnetic Ink Character Recognition. It is a technology used in banking for processing cheques.
MICR uses magnetic ink to print characters on cheques that can be read by machines.
The characters include the bank's routing number, account number, and cheque number.
MICR helps to automate the processing of cheques, making it faster and more accurate.
It is also used for other financial documents like deposit slips and money orders.
Q8. Sell me this Tissue Box
This tissue box is not just a box, it's a stylish accessory that adds a touch of elegance to any room.
The tissue box is made of high-quality materials that ensure durability and longevity.
It has a sleek and modern design that complements any decor.
The box is easy to refill and holds a large number of tissues, making it convenient for everyday use.
It's perfect for use in the home, office, or car.
The tissue box is also a thoughtful and practical gift for friends and family.
It's...read more
Q9. Sell me this Pen
This pen is not just a writing tool, it's a statement of style and sophistication.
This pen is made of high-quality materials that ensure a smooth writing experience.
It has a sleek and elegant design that will make you stand out in any setting.
The ink is long-lasting and won't smudge or smear, even on the thinnest of paper.
It's perfect for professionals who want to make a lasting impression.
This pen is a must-have for anyone who values quality and style.
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