What is an incident manegement

Question

Accepted Answer

Incident management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations.

It involves creating a plan to respond to incidents
It requires effective communication and collaboration among stakeholders
It aims to restore normal operations as quickly as possible
Examples include IT system failures, natural disasters, and security breaches

Accepted Answer

Incident management is a crucial component of IT Service Management (ITSM) that focuses on promptly identifying, responding to, and resolving disruptions or incidents in IT services to minimize the impact on business operations and ensure that services are restored to normal functioning as quickly as possible. It's a structured process designed to efficiently manage and address unexpected events that can negatively affect the availability, performance, or quality of IT services.

Accepted Answer

Incident management is a crucial component of IT Service Management (ITSM) that focuses on promptly identifying, responding to, and resolving disruptions or incidents in IT services to minimize the impact on business operations and ensure that services are restored to normal functioning as quickly as possible. It's a structured process designed to efficiently manage and address unexpected events that can negatively affect the availability, performance, or quality of IT services.

What is an incident manegement

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