1. Managerial & Behavioral Questions The manager wants to assess your work ethic, attitude, and cultural fit. Expect questions like: "How do you prioritize multiple IT support tickets?" "Tell me about a time you went above and beyond to help a user." "How do you handle a situation where you don’t know the solution immediately?" "What would you do if a critical system went down outside of work hours?" 2. Teamwork & Communication Skills IT support often involves collaboration. They may ask: "How do you work with other teams (e.g., network admins, security)?" "Describe a time you had to explain a technical issue to a non-technical person." 3. Problem-Solving & Decision-Making Some scenario-based questions to test your thinking process: "A VIP user’s laptop crashes before an important meeting. What do you do?" "A user repeatedly asks for admin access they don’t need. How do you handle it?" 4. Career Growth & Expectations They may ask about your long-term career goals: "Where do you see yourself in 3-5 years?" "Why do you want to work for our company?" 5. Salary Discussion (Sometimes) If HR hasn’t covered it yet, they might discuss salary expectations. Be ready to negotiate professionally based on market research.