1. Initial Screening (HR or Recruiter Call) A brief call to discuss your background, experience, and salary expectations. Questions about your availability and interest in the role. 2. Technical Assessment (Aptitude or Online Test) Some companies conduct an online test covering: Basic IT troubleshooting (hardware/software issues) Networking concepts (IP address, DNS, DHCP, VPN) Windows/Linux OS basics Ticketing tools (ServiceNow, JIRA, etc.) Customer service skills 3. Technical Interview (Round 1) If no written test, the first round could be a technical interview with a hiring manager or IT lead. Sample questions: "How would you troubleshoot a slow computer?" "What steps would you take to resolve a network issue?" "How do you handle a frustrated user who lost important data?"