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WebMobril Technologies
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I address client escalations by actively listening, empathizing, finding solutions, and communicating effectively.
Listen to the client's concerns and empathize with their frustrations
Acknowledge the issue and assure the client that it will be addressed promptly
Find a solution that meets the client's needs while aligning with company policies
Communicate the resolution clearly and follow up to ensure satisfaction
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Major challenges in a project include scope creep, communication issues, resource constraints, and timeline delays.
Scope creep: When project requirements continuously expand beyond the initial scope, leading to increased costs and delays.
Communication issues: Poor communication among team members, stakeholders, or clients can result in misunderstandings and delays.
Resource constraints: Limited availability of resources...
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I use various tools for project management including project management software, communication tools, and productivity tools.
Project management software such as Asana, Trello, and Jira
Communication tools like Slack, Zoom, and Microsoft Teams
Productivity tools such as Google Suite, Microsoft Office, and Dropbox
Gantt charts and other visual aids to track progress
Risk management tools to identify and mitigate potential i...
posted on 19 Jun 2024
Asked scenario based questions
I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.
Technical and management
posted on 14 May 2022
I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.
I applied via Other and was interviewed before Sep 2020. There was 1 interview round.
The first priority for a customer is to provide excellent customer service and meet their needs.
Listen to the customer's needs and concerns
Offer personalized solutions
Provide prompt and efficient service
Build a strong relationship with the customer
Ensure customer satisfaction and loyalty
based on 2 reviews
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