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Walmart Senior Customer Support Executive Interview Questions and Answers

Updated 16 Dec 2023

Walmart Senior Customer Support Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

We need to discuss with our batch candidate and choose any topic like, Chennai flood, Palastine Isreal conflict , sustainable development.

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? What's your previous experience? Customer support related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared excellent communication skills.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about your last working experience
  • Q2. What do you think, why should we hire you
  • Q3. What was your last weekend routine
  • Q4. What qualities you have which we can consider to be better for our company
Round 3 - Technical 

(2 Questions)

  • Q1. What was your previous work
  • Q2. What was your role in the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best without hesitating the questions

Senior Customer Support Executive Interview Questions Asked at Other Companies

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Q4. How to handle difficult customer and scenario?
Q5. How difficult situations can be handled in terms of manpower

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself about previous company, why should I hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare well before attending your interview

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and prepare well

I applied via Walk-in and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Accounting questions and work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for accounting entries and work experience

I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Leadership principles, Previous experience, Managerial and logical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Not really tough, easy to crack if prepared

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about How have you developed Business in your Ex Company

Interview Preparation Tips

Interview preparation tips for other job seekers - I explained that we rigorously used to do telling calling as well as Birthday-Anniversary wish and offer calling and thus we used to develop our Business. I was First Got Hired through Consultancy via Naukari and after seeing my performance, Amazon-Prione consumed me to the main business on pay roll.

I applied via Company Website and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. About your self
  • Q2. About your previous company and job profile
  • Q3. How do you relate your previous job profile with the profile you are applying
  • Q4. Any thing extra ordinary you have done in your previous company (s) that has changed your business
  • Ans. 

    Implemented a new customer feedback system that increased customer satisfaction by 20%

    • Implemented a new customer feedback system to gather insights and improve customer experience

    • Analyzed feedback data to identify common issues and areas for improvement

    • Implemented changes based on feedback to address customer concerns and enhance overall satisfaction

    • Trained team members on how to effectively use the new system and inte...

  • Answered by AI
  • Q5. Hobbies and all

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest

I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 4 interview rounds.

Interview Preparation Tips

Round: Test
Experience: They have conducted reading skills and speaking skills.

Round: Resume Shortlist
Experience: Some miss classified pictures and wrote the description and remarks

General Tips: When I go for the interview at Amazon they have conducted one simple exam before that they were checked my speaking skills and professionalism. After that they called out me your selected please join particular day. And joined and continue with Amazon only, now I have completed one year. I'm feeling happy.
Skills: Communication
Duration: <1 week
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What is the process of group management
  • Ans. 

    Group management involves organizing, leading, and coordinating a group of individuals to work towards a common goal.

    • Establish clear goals and objectives for the group

    • Assign roles and responsibilities to each member

    • Communicate effectively to ensure everyone is on the same page

    • Provide support and guidance to team members

    • Resolve conflicts and address any issues that arise

    • Monitor progress and adjust plans as needed

    • Celebra

  • Answered by AI
  • Q2. How to handle Team
  • Ans. 

    Handling a team involves effective communication, delegation, motivation, and conflict resolution.

    • Communicate clearly and regularly with team members to ensure everyone is on the same page.

    • Delegate tasks based on team members' strengths and provide necessary support and resources.

    • Motivate team members by recognizing their achievements and providing opportunities for growth.

    • Resolve conflicts promptly and fairly to maint...

  • Answered by AI
  • Q3. If someone is absent from the office, how will you manage him? How will you manage his work?
  • Ans. 

    I will communicate with the absent employee to understand their workload and priorities, delegate tasks to other team members if necessary, and ensure deadlines are met.

    • Communicate with the absent employee to understand their workload and priorities

    • Delegate tasks to other team members if necessary

    • Ensure deadlines are met by redistributing work accordingly

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Logistics teaches us how to manage everything and run it

Walmart Interview FAQs

How many rounds are there in Walmart Senior Customer Support Executive interview?
Walmart interview process usually has 3 rounds. The most common rounds in the Walmart interview process are Resume Shortlist, HR and Technical.

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Walmart Senior Customer Support Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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Walmart Senior Customer Support Executive Salary
based on 5 salaries
₹3.4 L/yr - ₹4.7 L/yr
5% more than the average Senior Customer Support Executive Salary in India
View more details

Walmart Senior Customer Support Executive Reviews and Ratings

based on 1 review

3.0/5

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2.0

Skill development

3.0

Work-life balance

2.0

Salary

1.0

Job security

2.0

Company culture

1.0

Promotions

2.0

Work satisfaction

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