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Walmart Senior Customer Support Executive Interview Questions and Answers

Updated 16 Dec 2023

Walmart Senior Customer Support Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

We need to discuss with our batch candidate and choose any topic like, Chennai flood, Palastine Isreal conflict , sustainable development.

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? What's your previous experience? Customer support related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared excellent communication skills.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about your last working experience
  • Q2. What do you think, why should we hire you
  • Q3. What was your last weekend routine
  • Q4. What qualities you have which we can consider to be better for our company
Round 3 - Technical 

(2 Questions)

  • Q1. What was your previous work
  • Q2. What was your role in the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best without hesitating the questions

Senior Customer Support Executive Interview Questions Asked at Other Companies

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Q4. How to handle difficult customer and scenario?
Q5. How difficult situations can be handled in terms of manpower

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Describe yourself?
  • Q2. What is Sales?
  • Ans. 

    Sales is the process of persuading a potential customer to buy a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and negotiation skills

    • Salespeople must be knowledgeable about the product or service they are selling

    • Sales can be done through various channels such as face-to-face, phone, email, or online

    • Examples of sales include selling cars, insurance,

  • Answered by AI
  • Q3. Do you work well with people?
  • Q4. Why are you applying for work here?
  • Q5. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves listening to and understanding the needs of the customer

    • It includes providing helpful and accurate information about products or services

    • It also involves resolving any issues or complaints the customer may have

    • Examples of good customer service include prompt responses, personalized attenti...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Look professional. Dress in a manner appropriate to the job.
Strengths,
Ability and willingness to learn new things,
Bring your sense of humor and SMILE,
Maintain eye contact,
Listen carefully. Welcome all questions, even the difficult ones, with a smile,
Give honest, direct answers,
Mention a particular accomplishment or activity that fits the job,
Don't forget to send a thank-you note or letter after the interview.

Interview Questionnaire 

1 Question

  • Q1. Face to face

Interview Preparation Tips

Interview preparation tips for other job seekers - Telephonic

I appeared for an interview before Jul 2016.

Interview Questionnaire 

6 Questions

  • Q1. Why do you want to join croma ? And how to sale croma brand and any others , why and how ?
  • Ans. 

    I want to join Croma because of its reputation and growth opportunities. To sell Croma brand and others, I will focus on understanding customer needs and providing personalized solutions.

    • Croma has a strong brand reputation and is a leader in the electronics retail industry

    • I am excited about the growth opportunities and potential for career advancement at Croma

    • To sell Croma brand and others, I will focus on building rel...

  • Answered by AI
  • Q2. Because I want to learn digital products. And the company also benefits from selling croma products and profits also.
  • Q3. What Your educational qualification ?
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on Marketing.

    • Bachelor's degree in Business Administration

    • Focus on Marketing

    • Relevant coursework in sales and marketing strategies

    • Internship experience in sales and customer relations

  • Answered by AI
  • Q4. 10+2 and six months basic knowledge of computer
  • Q5. Where are you currently staying now ?
  • Ans. 

    I am currently staying in New York City.

    • I am currently residing in the heart of Manhattan.

    • I have been living in New York City for the past two years.

    • I enjoy the vibrant culture and opportunities that the city offers.

  • Answered by AI
  • Q6. New delhi dwarka

Interview Preparation Tips

Round: HR Interview
Experience: Father , brother , sister

Round: Group Discussion
Experience: Father , brother , sister

Interview Questionnaire 

2 Questions

  • Q1. Why you choose this job role only
  • Q2. If somebody give you the better salary but different organisation. Which will you choose

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep all your efforts and realistic answer only

I applied via Job Portal and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Exprence,timeing,hard work

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduction, personality, dress formal wear

Interview Questionnaire 

1 Question

  • Q1. General knowledge

I applied via Company Website and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.
  • Q8. My name is Vinay Singh. My strength achieve my target and achievement always true. My heart work will give me position in 5 years no any expectation. Changes because for knowledge and better experience in ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Greeting customer fulfill their needs and requirement ask the customer about it be friendly and giving good service for the growth of our company and our position.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Assignment 

Online exam scanner the QR code

Walmart Interview FAQs

How many rounds are there in Walmart Senior Customer Support Executive interview?
Walmart interview process usually has 3 rounds. The most common rounds in the Walmart interview process are Resume Shortlist, One-on-one Round and HR.

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Walmart Senior Customer Support Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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Walmart Senior Customer Support Executive Salary
based on 5 salaries
₹3.4 L/yr - ₹4.7 L/yr
At par with the average Senior Customer Support Executive Salary in India
View more details

Walmart Senior Customer Support Executive Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

2.0

Skill development

3.0

Work-life balance

2.0

Salary

1.0

Job security

2.0

Company culture

1.0

Promotions

2.0

Work satisfaction

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