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posted on 26 Dec 2022
I applied via Approached by Company and was interviewed before Dec 2021. There was 1 interview round.
ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.
ITIL stands for Information Technology Infrastructure Library
It consists of five stages in its lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Each stage has its own set of processes and activities that help organizations to deliver high-q...
An incident is an unplanned interruption while an SR is a request for a service or change.
An incident is an unexpected event that disrupts normal operations and requires immediate attention to restore services.
An SR is a formal request for a service or change that is not urgent and can be planned and scheduled.
Incidents are usually resolved through incident management while SRs are handled through service request manag...
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