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I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
I understand customer pain points by actively listening, asking probing questions, and empathizing with their challenges.
Actively listen to customers to understand their concerns and challenges
Ask probing questions to uncover underlying issues and motivations
Empathize with customers to truly understand the impact of their pain points
Use customer feedback and data analysis to identify common pain points across different
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